Support

Talamas is committed to excellence in serving our customers

Return Policy

Placing an Order

Talamas takes pride in our customer service, we will strive to make certain you are satisfied with your purchase. If there is something that you need and you do not see it on our site, give us a call or send your order to us by completing our online form.

Orders are processed same day or within 1 business day regardless of how you place the order.

International Orders

International orders can be placed by phone or through e-mail.

International order payment can be made through Paypal or by bank wire transfer.

Payment Methods

We accept Mastercard, Visa, and American Express, and  Paypal. For International orders, bank wire transfers or Paypal.

Shipping Policies

Our packages are shipped via UPS and Federal Express.  Some items are subject to free shipping via UPS Ground service based on shopping cart value.  For International orders you will be responsible for any duty or additional charges once through customs.

Return Policy

You must contact us within 7 days of your purchase, and you have 15 days from day of purchase to return merchandise. All purchase returns must have an RA number. Returns must be in the original box with all packaging  and documentation, including manuals, warranty cards etc including all accessories. Original box must not be marked or damaged. Returned products must be in original condition with no sign of use.   Some items, such as Special Order are subject to a re-stock fee or are non-returnable.  Consumables are non-returnable.  If you are unsure of this policy, you should call our customer service line.

*Some items such as headphones, batteries, and miscellaneous consumables are non-returnable.*

Phone: 617 928-0788 or 800 941-2446

 

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